It is a hotel company founded in 1934 by Mohan Singh Oberoi . It has total 33 hotels at different locations all over the world .It's headquarter is in the Delhi, India.It is working under the name of LUXURY OBEROI HOTELS AND RESORTS.
THE OBEROI MUMBAI HOTEL is one of them situated at 216 Netaji Subash Chandar Bose Rd, Mumbai is declared as the worlds best hotel in 2015.It was built in 1986 .It is convenient for international visitors as it is near to airport. The Oberoi Hotel enjoys incomparable position with unparalleled views of the ocean.
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| OUTSIDE VIEW |
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| INSIDE VIEW OF LIVING AREA |
It is designed to be ultimate destination for the contemporay style and luxury in the city. The hotel occupy 333 luxurious firnished rooms featured with latest technology focus on comfort and convenience for their guest.It has 73 suites with adorable views of lakeshore,delicious food , 24 hour high speed internet, personal butler.Moreover it has total 21 floors.
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| 21 FLOORS |
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| SUITES |
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| BUTLER |
The oberoi, Mumbai is the only one amongst hotels in Mumbai to offer a wide range of 24 hour services, as well as female butlers and an in-house, luxury retail arcade.
The hotel provides plenty of relaxation like 24 hrs spa , delightfull pool under sky, fitness centre with up to date equipment. The hotel offers heritage walk for the vistiors of 2 hrs to explore the rich history of Mumbai which includes Rajabai Tower, Flora Fountain,Gateway of india and many more on the way.
The hotel undergoes through many worse circumstances like terroist attack on 26 Noevember 2008 in which 32 staff and guests were killed during 3 day seige. But later on in 2010 it renovated. And now it is concluded 33rd out of 471 companies and received a special recognition as the 2nd best in hospitality industry .
It earned overall 4.8 rating out of 5 which is a great success for it , that includes
COMPETITORS
The hotel provides plenty of relaxation like 24 hrs spa , delightfull pool under sky, fitness centre with up to date equipment. The hotel offers heritage walk for the vistiors of 2 hrs to explore the rich history of Mumbai which includes Rajabai Tower, Flora Fountain,Gateway of india and many more on the way.
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| POOL |
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| welcoming their guest |
It earned overall 4.8 rating out of 5 which is a great success for it , that includes
- cleaniness 9.9
- serivice 9.8
- dining 9.6
- facilites and rooms 9.5
- location 8.9
COMPETITORS
- Hilton Hotels
- Taj Hotels
- Marriott International
- Hyatt hotels
The Oberoi wants to give its best to their guests ,they offer Rs 22,000 ($440 CAD) per night for single occupancy and for double occupancy it includes Rs25,000 ($500 CAD).
Question 1: What do you feel the most important chracteristic in order to be successful in hospitaltity industry?
Question2: At oberoi hotel they value their customer and always put them first ? Do you agree with the phrase that "cutomer are always right" ?
Question 3:To open a restaurant or hotel what the four things one should keep in the mind to be successful?
Question4:In the hotel industry there is a phase when accross with difficult customers.How do you handle an upset customer?
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