It is a hotel company founded in 1934 by Mohan Singh Oberoi . It has total 33 hotels at different locations all over the world .It's headquarter is in the Delhi, India.It is working under the name of LUXURY OBEROI HOTELS AND RESORTS.
THE OBEROI MUMBAI HOTEL is one of them situated at 216 Netaji Subash Chandar Bose Rd, Mumbai is declared as the worlds best hotel in 2015.It was built in 1986 .It is convenient for international visitors as it is near to airport. The Oberoi Hotel enjoys incomparable position with unparalleled views of the ocean.
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| OUTSIDE VIEW |
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| INSIDE VIEW OF LIVING AREA |
It is designed to be ultimate destination for the contemporay style and luxury in the city. The hotel occupy 333 luxurious firnished rooms featured with latest technology focus on comfort and convenience for their guest.It has 73 suites with adorable views of lakeshore,delicious food , 24 hour high speed internet, personal butler.Moreover it has total 21 floors.
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| 21 FLOORS |
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| SUITES |
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| BUTLER |
The oberoi, Mumbai is the only one amongst hotels in Mumbai to offer a wide range of 24 hour services, as well as female butlers and an in-house, luxury retail arcade.
The hotel provides plenty of relaxation like 24 hrs spa , delightfull pool under sky, fitness centre with up to date equipment. The hotel offers heritage walk for the vistiors of 2 hrs to explore the rich history of Mumbai which includes Rajabai Tower, Flora Fountain,Gateway of india and many more on the way.
The hotel undergoes through many worse circumstances like terroist attack on 26 Noevember 2008 in which 32 staff and guests were killed during 3 day seige. But later on in 2010 it renovated. And now it is concluded 33rd out of 471 companies and received a special recognition as the 2nd best in hospitality industry .
It earned overall 4.8 rating out of 5 which is a great success for it , that includes
COMPETITORS
The hotel provides plenty of relaxation like 24 hrs spa , delightfull pool under sky, fitness centre with up to date equipment. The hotel offers heritage walk for the vistiors of 2 hrs to explore the rich history of Mumbai which includes Rajabai Tower, Flora Fountain,Gateway of india and many more on the way.
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| POOL |
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| welcoming their guest |
It earned overall 4.8 rating out of 5 which is a great success for it , that includes
- cleaniness 9.9
- serivice 9.8
- dining 9.6
- facilites and rooms 9.5
- location 8.9
COMPETITORS
- Hilton Hotels
- Taj Hotels
- Marriott International
- Hyatt hotels
The Oberoi wants to give its best to their guests ,they offer Rs 22,000 ($440 CAD) per night for single occupancy and for double occupancy it includes Rs25,000 ($500 CAD).
Question 1: What do you feel the most important chracteristic in order to be successful in hospitaltity industry?
Question2: At oberoi hotel they value their customer and always put them first ? Do you agree with the phrase that "cutomer are always right" ?
Question 3:To open a restaurant or hotel what the four things one should keep in the mind to be successful?
Question4:In the hotel industry there is a phase when accross with difficult customers.How do you handle an upset customer?
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question 1 i feel you have to know your target market and have the right strategy and planing and good advertising
ReplyDeletequestion 2 its one of the best motos i agree and disagree with it because sometimes customers tend to take advantage of the phrase
question 3 quality suppliers, quality employees, advertising and customer service
question 4 be polite and sympathetic of there situation and make it clear you are trying to help them in a orderly fashion
Firstly, thank you so much to show your interest in this blog.In my opinion, I also feel that in any organization there is a need to know about their target market with proper strategy, planning and advertisement methods like as the Oberoi Hotels has, their target market is tourists as it is very near to Airport.Moreover,they follow the SWOT method ( skills,weakness,opportunities and threats) to enhance their business in hospitality industry.
DeleteSecondly, I am agree with you that sometimes there are customers that tried to took advantage of that but then the hotel staff need to be active and use their common sense and skills or make tactics that how to handle that type of customers so that in that others customers will not become victim.Thirdly, the four elements as I mentioned early is that one should make SWOT i.e what are their skills so that they attract the guests, their weakness to overcome so that they will be at zenith level, their opportunities like proper location or employees and threats from others like their competitors in the market.Lastly, if that type of situation occur then the smart employee will first made that customer away from others so that not to interrupt other customers and then listen the problem of him or her and after that give a promise that his or her problem will solved in this particular time and then lastly , follow him or her up.
I hope the information that I provided you will be productive for you moreover with the information provided in the blog.
Thanks
1) I feel like you must be committed in order to be successful in the hospitality industry. You have to ensure that customers are satisfied and be willing and/or have the desire to go above and beyond for a customer.
ReplyDelete2) I truly do believe that customers are always right. Even if i may not agree with them. Without customers a business can't exist so at the end of the day despite how I may feel, customer satisfaction is the most important thing. The customers are always right.
3) Four things to keep in mind to be successful when opening a new restaurant and/or hotel is the key competitors, market segments, expenses and location.
4) When dealing with an irate or upset customer you must remain calm for starters. You should let them know that you understand and are sorry that they aren't happy, offer a solution, ask them how they feel about the solution and if they are okay with it then proceed with the solution.
-Alicia
Customer are first priority for every business and to satisfy their customer according to their need.yes we are agree with your opinion that customers are always right because without customers any business can not be grow or run if we are not able to satisfy customers then we can not succeed any business for long time. First thing is location where the restaurant or Hotel is located because they Target market mainly depend upon the location. Another factor is service skills. next is quality and last thing is market segments like provide same different service as compare to other business which increase migrate segments. first we have to keep the patients and calm then listen the irritated customers show them we are worried about them and make solution of their problem this will help them to cool down and relax customers.
DeleteTo me, 'Customers are always right' is the phrase that employers use to motivate or to set a mission for employees because at the end of the day, hotels and other customer service operations set the goal to meet and exceed customers expectations. From perspective of a staff, customers may not be always right though. We don't know if there are a few guests who are a little under the weather in any other days.
ReplyDeleteIf I was in a difficult situation with customers issue, I would apologize to them and then offer complementary goods or services after fixing the problem.
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DeleteThank you ,Mai Trang Nguyen for your suggestion about customer service and you told us about solution related to customer services which is noticeable point for us. Customer service is key point to success of any Hotel. Oberoi Hotel is world wide famous only because of its excellent customer service.
DeleteWell! i want to say that you i like this blog and you guys did the good job. As this Oberoi group is very famous in India as well as in whole world. I am from India, i also heard about this group but little bit. But now i know many things from this blog such as facilities provides to customers, friendly staff, cultural dress for staff members and history of the Oberoi group. Moreover, this is multi-cultural company. One person can have luxury experience at Oberoi Hotel and Resorts.
ReplyDeletethank you so much to appreciate our work. we are really feel proud that you learned something from our work.Oberoi hotels is one the top luxury hotels and it is famous of its customer services.
DeleteI am too much satisfied with this hotels services and this is one hotel which i prefer most from the hotels whole over the world , and reasons behind this are -
ReplyDelete1)I have visited this hotel few months ago and this hotel service its customer as they are worshiping to god and they give too much respect and offers to customer.
2)As we know to become successful in hospitality industry hotel should be committed to provide 100 percent satisfaction to their customer and this hotel is also serious about this thing.
Overall these are few this i love this hotel and its services too much.
Jovandeep Singh
Thank you Jovandeep singh to share your personal experienced with us. Oberoi hotel is famous due to the super-excellent customer services and the hotel staff always ready to solve any kind of problem and they give best service to their customer. Again thank you to appreciate our work.
DeleteHello,
ReplyDeleteThank you for letting me know about this hotel.
I found it really amazing.They not only provide great service but also introduce well their "product" to the world. However, I disagree with the phrase "customers are always right" because of several reasons. Firstly,customers can take advantages from this quotes. In hospitality world, guests are not alway nice. Some of them can may be dangerous. If they can use the advantages of the phrase, it could be a threat to the hotel business. Moreover, I strongly belive that in order to success, hotels should know how to protect their staffs. The reason is that these staffs will be people who work so hard eveyday to delivery "great service" to customers.
Duc Anh
Hello, its my pleasure that the information I provided helped you to enhance your knowledge about the Oberoi Hotel.Yes, I am strongly agree with you that customers are always right as probably out of 4 there is 1 customer who wants to take more advantage of the phrase that I mentioned in my blog but there is always a solution for the problem and for this also there is the solution and that is the staff of the company should be aware of that type of customers like the company should give them proper training that how to handle and deal that type of customers without making any issue or creating any problem so that no one will point figures on that particular company.
DeleteThanks
Thank you Duc Anh Bui for your comment and your point is absolutely correct that every customer are not always right and phrase that customer are always right from this customer can take disadvantage of it and This could be unfair for those who work for Hotel everyday ans hotel should have the security for its staff members too, Which will protect them in situation they have any problem regarding this issue
DeleteOberoi hotels are considered as the luxurious hotels in India as they provide great luxurious facilities to their customers. I had worked in this hotel in the front office department for 6 months on my industrial training and that time i was totally impressed to see that they provide total satisfaction to their customers. As per my point of view to be successful in a hospitality industry you should be giving proper satisfaction to your customers so that they will come back again to your hotel.
ReplyDeleteANIKET SOOD
Firstly thank you so much you shared personal experienced with us. Well, you are working there so you know more then us but it is true Oberoi hotels are luxury accommodation.the management and staff of oberoi hotels always provide 100% stasfication to their customers and it is the main reason of their success and they think customers are the first priority.
Deletehi,
ReplyDeleteThank you for showing us the best hotel in your country. You might so proud of it, right?
Personally, these information really help some people who are looking a hotel in India for their vacation. You also did a good job in show us this amazing hotel and I think it is a good advertisement for this hotel.
For me, customers are upset because of the service,the attitude or the facilities. Actually, there are no difficult customers if we serve well with good facilities. If a customer are upste, we must to look back what happened and fix them.
Thank you very much thimyhanh for your compliment about our blog and yes we are very proud of it. This hotel is suitable for international visitors which provide them many facilities.Your solution is good which will help to solve the upset customers problems
DeleteOberoi hotels comes in the list of luxury hotels. It is well know in the entire world because of it's service which they provide to the guest. All the information in the blog is explained so clearly that the things which I did not know about this hotel is now clear for me. Well done guys. Thank you
ReplyDeleteFirst of all thank you so much to look upon my blog.And yes, it comes under the list of luxuries hotels because of the customer service that they provide to their guests.Moreover, it has very good name and fame that it is on the mouth of everyone especially Indians or those who went in that hotel.In addition to this, as you comment that you do not know clearly about this hotel, so now may be you understood everything about it as from the information provided in the blog.And, if you really know from the roots so I suggest you that you should once visit over there if you went to India.
DeleteThanks